What are returns ?
Return process is a process where a customer receives a product and due some reason cannot use it and hence demands a refund for the product delivered .
As we do not offer REFUNDS currently and so we do not offer RETURNS.
( Anyhow if you have any size issue / defective product received it will be exchanged and you will be provided with your desired product with size )
We offer Exchanges only when you fall under these categories -
1 - Damaged / Defective product received
2 - Late delivery of the product
3 - Wrong / Different product sent
4 - Size exchanges
Note - We recommend you to please have a look at the size chart offered on every product page and ensure you order the perfect size for you .
In case of any queries / issues you can Contact us on 9324412797 on whatsapp and we will be guiding you there within 24 to 48 hours ( considering these are business days and not holidays / weekends )
Also we currently do not provide any REFUNDS.
For cancellation of order please update us within 24 hours of placing the order / before the order is shipped whichever reason is applicable first and we will cancel the order from our end.
Once the order is shipped we cannot cancel it.
Exchange can be availed only once per order; the customer needs to contact us via Instagram / Whatsapp us on 9324412797 within 24-48 hours of delivery to initiate the exchange process .
After 48 hours of delivery if any request is made to exchange the products we would not be able to initiate the exchange request .
The parcel needs to be self-shipped by the customers The shipping cost needs to be borne by the customers only.
Once we receive your parcel, it will undergo a quality check by our team of professionals. All items must be unused, unaltered, and unwashed with the original tags and our invoice. If the items don’t meet the above criteria it will be refused for any kind of exchange and the same item will be returned to the customer at the customer’s expense.
Free size items are not eligible for any kind of exchange or return.
FOR ORDERS BOUGHT IN " BUY 1 GET 1 " / "50% OFF SALE" / ANY OTHER SALE
For products bought under these SALE we do not provide any kind of exchanges / Refunds .
Also if the customer still demands for an exchange they will be eligible to pay the shipping charges to and fro from their place .
Which means that any customer who wants to exchange the product should pay the shipping charge for the pickup of the old product from their address and also for the delivery of the new product to their address.
REFUNDS are not available for orders / purchases from SALE .
If the products arrived to you are damaged, kindly write to us on firstname.lastname@example.org / contact us on - 9324412797 and we will be providing a solution for the same within the next 24 to 48 hours (considering these are business hours and not holidays / weekends )